SWY Terms & Conditions

Class Delivery & Schedule Changes:
While we strive to deliver classes as scheduled, there may be changes or cancellations without prior notice.

Refund Policy:
All purchases are final. Refunds are not available for change of mind, injury, illness, relocation, schedule changes, or inability to attend a class at capacity.

Transfers & Interchangeability:
Classes and passes are non-transferable and cannot be shared or exchanged.

Studio Operations:
Studio opening hours are subject to change without prior notice. Permanent adjustments will be communicated to all members.

Right of Admission:
SWY reserves the right to refuse entry or ask anyone to leave if their behaviour is deemed inappropriate or unsafe.

Late Entry Policy:
Doors will be locked promptly at the start of class. Late arrivals are not permitted, so please arrive at least 5 minutes early to ensure a smooth experience for everyone.

Personal Belongings:
SWY is not responsible for the safety of personal belongings. Only water bottles and towels are allowed in the yoga room to maintain a safe and clutter-free environment.

Booking Requirements:
All class and event bookings must be made through the Momence online booking system, available via our website or mobile app.

Class Attendance:
Walk-ins without a prior booking are welcome, but spots cannot be guaranteed. Booking in advance is highly recommended.

Cancellation Policy:

• Cancellations must be made through the online booking system no later than 12 hours before the class start time.

• Members: Late cancellations (within 12 hours) will incur a $15 fee, and no-shows will incur a $25 fee.

• Single, Newcomer’s, and 10-Class Pass Users: Late cancellations or no-shows will result in the forfeiture of the class.

Fee Processing:
Late cancellation and no-show fees will be charged 24 hours after the scheduled class time.

Cancellation Methods:
Cancellations must be made via the booking system. We’re unable to accept cancellations via email, phone, or social media.

Agreement to Terms:
Booking a class or event online confirms your agreement to these policies.

Instructor Qualifications:
Sadie is a Level 2 (500HR) certified yoga instructor with extensive experience guiding students in a safe and supportive environment.

Instructor Limitations:
Please note that Sadie is not a medical professional and cannot assess your medical fitness to participate in yoga classes.

Student Responsibilities:

• Consult your healthcare provider before beginning any new exercise program.

• Inform Sadie of any health conditions, including pre-existing injuries or pregnancy, prior to participating in class.

• Participation in all classes is at your own risk.

Hygiene Standards:
Our studio mats and equipment are cleaned thoroughly by staff after every class to maintain a hygienic and safe environment.

No Smoking Policy:
For the health and comfort of all, smoking is strictly prohibited within and around the studio premises.

Single Class Validity:
Casual class bookings are valid only for the specific class selected at the time of purchase. These bookings cannot be transferred or used for workshops, courses, or special events.

Cancellation & Credit Policy:

• Cancellations made more than 12 hours before the class start time will be credited to your account. Credits are valid for 14 days from the cancellation date.

• Cancellations made within the 12-hour window prior to the class are forfeited and will not be credited.

Purchases & Schedule Changes:

• All casual class purchases are final; no refunds or extensions will be granted for any reason.

• You can purchase multiple casual classes at once for added convenience.

• The class schedule is subject to change, and all terms apply regardless of such changes.

Validity:
Your 10-Class Pass is tailored to the term it’s purchased for—for example, a Term 2 pass is only valid during Term 2 dates, regardless of public holidays or studio closures.

Expiration:
Unused classes expire at the end of the term and cannot be carried over.

Activation:
The pass activates on the date of your first booked class, giving you flexibility to start when you’re ready.

Class Access:
This pass is valid for regular classes only and cannot be used for workshops, courses, or special events.

Sharing Policy:
10-Class Passes are for individual use and cannot be shared with others.

Cancellation Policy:

• Cancellations made at least 12 hours before class will result in a credit to your account.

• Late cancellations (within 12 hours of class start time) will forfeit that class.

Finality of Sales:
All purchases are final. Refunds or extensions for unused classes are not available.

Schedule Changes:
The studio reserves the right to adjust the class schedule as needed.

Activation & Validity:
Your SWY Newcomer’s Pass activates on the date of your first class and remains valid for 14 days from that date.

What’s Included:
This special pass allows new members to attend two classes for the price of one during the 14-day validity period.

Restrictions:

• The Newcomer’s Pass is a one-time offer available exclusively to new members.

• It cannot be suspended, extended, or refunded under any circumstances.

Exclusive Access:
Your SWY Membership grants you access to all regular weekly classes and end-of-term Closing Circles. Workshops, courses, and special events are not included but are available to members at a discounted rate. Memberships are for individual use and are non-transferable.

Membership Commitment

• A minimum commitment of one term is required, with each term paid in advance.

• To cancel your membership, please provide written notice at least 14 days before the next billing cycle.

Term Validity

Memberships are valid only for the designated term, regardless of public or school holidays.

Cancellation Policy

Regular Classes:

• Cancellations made less than 12 hours before class incur a $15 fee.

• No-shows will incur a $25 fee.

These policies ensure fair access to limited spots and maintain the quality of each class.

Sales & Refunds

All sales are final. Refunds are not available for memberships or classes.

Schedule Changes

Class schedules may be adjusted as needed. Membership terms and conditions remain consistent, regardless of schedule changes.

Class Cancellations by SWY

In the rare event of class cancellations due to extenuating circumstances (e.g., severe weather, public health concerns, instructor emergencies), members will be offered:

• Credits for future classes.

• Opportunities to join classes of similar value.

• Access to special workshops.

We are committed to ensuring the continuity of your practice and your satisfaction with our services.

At SWY, we love sharing the joy of yoga and welcoming new faces to our community. Here’s how our (membership only) guest pass works:

Eligibility:

• The guest pass is designed to introduce new people to SWY.

• A guest may not use the pass repeatedly without becoming a member or purchasing a class pass.

One Pass Per Month:

• Each member may invite one guest per month to enjoy a free class.

• Guests are limited to using the free pass once per month.

Bring Someone New:

• Members are encouraged to invite different guests each month to share the benefits of yoga and the SWY experience.

Subject to Availability:

• Guest passes are subject to class availability. If a class is nearly full, we may reach out to suggest a different class with more space. Classes with one or no spots remaining may not be eligible for free admissions to ensure space for paying clients.

Continuing Their Journey:

• Guests who wish to continue attending classes are warmly encouraged to purchase a class pass or membership to deepen their practice and join our vibrant community.

Booking Policy:
All bookings for events and workshops are final. Refunds are not available for any reason, including change of mind, injury, illness, or change of address.

Cancellation & Transfers:

• If you’re unable to attend an event, please cancel to allow someone else the opportunity to join.

• Bookings can be transferred to another person, provided they create an account in our system.

• To request a transfer, please email sadie@sadiewellsyoga.com with the relevant details.

Arrival Time:

• Doors will lock promptly at the event’s start time for safety and to ensure an uninterrupted experience.

• Late arrivals will be considered a no-show and will not be eligible for a refund or credit.

• We recommend arriving at least 10 minutes early to settle in comfortably.

BOOKING & PAYMENTS

Deposit: A non-refundable deposit of $500 AUD is required to secure your spot at the retreat.

Payment Options: You can choose to pay in full or opt for a flexible payment plan:

• 50% of the remaining balance is due 90 days before the retreat start date.

• Final payment is due 30 days before the retreat start date.

Custom Plans: For personalised payment arrangements, please contact Sadie directly.

CANCELLATION POLICY

Cancellations More Than 90 Days Before the Retreat: A full refund will be issued, minus the $500 non-refundable deposit.

Cancellations Within 90 Days of the Retreat: Refunds will only be granted if your spot is filled by another participant.

Non-Attendance: Failure to attend the retreat will result in the forfeiture of all payments made.

ROOM ALLOCATIONS

Room Preferences: Rooms are allocated on a first-come, first-served basis upon booking confirmation.

Sharing Arrangements: Twin-share rooms are priced per person. If you wish to share a room with a specific person, please indicate this at the time of booking.

Single Occupancy: Single-occupancy rooms are priced accordingly and are subject to availability.

PROGRAM CHANGES

The retreat itinerary is thoughtfully planned but may be subject to minor adjustments to best meet the needs of the group and ensure an optimal experience. Any significant changes will be communicated in advance.

HEALTH & SAFETY

Personal Responsibility: Attendees are responsible for ensuring their physical and mental readiness for the retreat’s activities, including yoga sessions and optional workshops.

Injury & Medical Conditions: Please notify Sadie of any pre-existing medical conditions or injuries before the retreat. Participation in all activities is at your own risk.

Dietary Requirements: Dietary needs will be accommodated where possible. Please share any restrictions or allergies at the time of booking.

TRAVEL & INSURANCE

Travel Arrangements: Attendees are responsible for arranging their own transport to and from the retreat location.

Insurance: Comprehensive travel insurance is strongly recommended to cover unforeseen circumstances, including cancellations, medical expenses, or other emergencies.

RETREAT EXPERIENCE

Inclusivity: This retreat is a safe, inclusive space for all participants. Respectful behaviour towards other attendees and facilitators is required at all times.

Activities: Participation in all retreat activities is optional, and attendees are encouraged to tailor the experience to their personal needs.

PHOTOGRAPHY & MARKETING

Consent: Photos or videos may be taken during the retreat for marketing purposes. If you prefer not to be included, please notify Sadie prior to the retreat.

FORCE MAJEURE

In the event of unforeseen circumstances (e.g., natural disasters, public health concerns), SWY reserves the right to cancel or reschedule the retreat. Refunds or alternative arrangements will be offered at the discretion of SWY.

CONTACT INFORMATION

For further questions or clarifications, please contact Sadie directly at sadie@sadiewellsyoga.com.

Keeping Your Contact Information Up-to-Date:
To ensure you receive important updates and information, please notify us promptly of any changes to your contact details.

Your Privacy Matters:
We comply fully with the Privacy Act to protect your personal information. If you wish to access or update your personal details or have any concerns about privacy, please reach out to us at sadie@sadiewellsyoga.com.

Third-Party Software (Momence):
When creating a membership or booking classes, your information is shared with Momence, our trusted third-party software provider. Please note that their handling of your personal data is governed by their own privacy policy.

Liability Exclusion:
Sadie Wells Yoga and its representatives are not responsible for any injury, illness, damage, or loss incurred during participation in classes or while on studio premises.

Release of Claims:
By attending classes or entering the studio, you acknowledge and agree to release Sadie Wells Yoga and its representatives from any related claims, ensuring a mutual understanding of shared responsibility.